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Terms and Conditions

Last Updated: 10/01/2025

Welcome to Hypothalamus Private Limited ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website [Insert Website URL], mobile application, and services ("Services"). By accessing or using our Services, you agree to these Terms.

1. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use our Services.
  • By using our Services, you confirm that all information you provide is accurate and truthful.

2. Services Provided

  • Hypothalamus provides personalized disease management and general wellness meals.
  • Meal plans are customized based on dietary assessments, allergies, and nutritional goals.

3. User Obligations

  • You agree not to misuse our Services, including but not limited to unauthorized access, data scraping, or any illegal activity.
  • Any medical or dietary information provided to us must be accurate to ensure proper meal customization.

4. Payments

  • All payments must be made in advance via the payment methods specified on the website.
  • Prices are subject to change without prior notice.

5. Order Cancellations and Delivery Address Modifications

  • Orders can be canceled or the delivery address modified only within the timings specified on our website. Requests made beyond these timings will not be accommodated.
  • Any changes to orders or addresses must be communicated through the methods specified on the website, such as email or customer support.

6. Refund Policy

  • Refunds are only granted in exceptional cases such as damaged food, incorrect items, or significant delivery delays.
  • Approved refunds will be credited to the customer's Hypothalamus Wallet for future meal subscriptions. Refunds will not be credited back to the original payment method.
  • For further details, refer to our Refund Policy available on the website.

7. Intellectual Property

  • All content on this website, including text, graphics, logos, and images, is the property of Hypothalamus. Reproduction or misuse is strictly prohibited.

8. Limitation of Liability

  • Hypothalamus is not liable for any adverse reactions caused by undisclosed allergies or medical conditions.
  • We do not guarantee uninterrupted or error-free Services.

9. Disclaimer of Medical Outcomes

  • Hypothalamus provides meals designed to support dietary and nutritional needs. However, we do not guarantee complete health recovery or cure of medical conditions solely through our meals.
  • Our services are not a substitute for professional medical advice, diagnosis, or treatment. Customers should consult their healthcare provider for medical concerns.
  • Using our services does not establish a doctor-patient relationship.

10. Dispute Resolution

  • Any disputes arising out of these Terms shall be governed by Indian law and subject to the exclusive jurisdiction of Mumbai courts.

11. Changes to Terms

  • We reserve the right to modify these Terms at any time. Continued use of our Services implies acceptance of the updated Terms.

For more details, you can also check our Privacy policy